Updated on August 20, 2026
Updated on August 20, 2026
Privacy policy
Lodestone Tech (Pty) Ltd (“Lodestone”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African law.
This Privacy Policy explains what personal information we may collect through lodestone-tech.com, why we collect it, how it may be used and your rights in relation to that information.
1. Responsible Party
For purposes of POPIA, the responsible party is:
Lodestone Tech (Pty) Ltd
Registration number: 2026/612595/07
Website: lodestone-tech.com
Email: info@lodestone-tech.com
Privacy-related requests may be directed to our Information Officer using the contact details above.
2. Information We Collect
You do not need to provide personal information simply to browse our Website.
We may collect personal information that you voluntarily provide when you contact us directly or submit an enquiry through the Website.
Depending on the nature of the enquiry, this may include:
your name;
email address;
organisation, university or company;
country;
enquiry type;
information about your research, application or technical requirements; and
any other information you choose to include in your message.
Our website platform and service providers may also process limited technical information necessary to operate, secure and protect the Website, such as IP address, browser or device information and security or anti-spam information.
Please avoid providing sensitive or special personal information through the enquiry form unless it is genuinely necessary for your enquiry.
3. Why We Collect and Use Personal Information
We may process personal information for purposes including:
responding to product, technical and general enquiries;
discussing catalyst testing, characterisation and research services;
understanding your technical or research requirements;
providing information about our products and services;
preparing quotations or proposals;
communicating about a potential purchase, project or collaboration;
managing ongoing customer, supplier, collaborator or research relationships;
maintaining appropriate business and correspondence records;
protecting the security and integrity of our Website and communications; and
complying with applicable legal or regulatory requirements.
We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by law or you have provided appropriate consent.
POPIA requires personal information to be collected for a specific, explicitly defined and lawful purpose and limits retention and further processing accordingly.
4. Providing Information Is Voluntary
Providing personal information through our Website is voluntary.
You are not legally required to submit an enquiry or provide personal information to browse the Website.
However, certain information, such as your name, contact details and the nature of your enquiry, may be required for us to respond effectively. If required information is not provided, we may be unable to respond to or act on your enquiry.
This addresses POPIA's requirement to tell data subjects whether providing information is voluntary or mandatory and what may happen if it is not provided.
5. Sharing of Personal Information
We do not sell or rent personal information.
Personal information may be made available where reasonably necessary to:
authorised employees, directors or representatives of Lodestone;
website hosting, form-processing, email, IT or other service providers acting on our behalf;
professional advisers where necessary;
business or research partners where this is necessary for the enquiry and appropriate; or
regulatory, governmental or law-enforcement authorities where disclosure is required or authorised by law.
We take reasonable steps to ensure that service providers processing personal information on our behalf handle that information appropriately and securely.
6. Website and Form Service Providers
Our Website is created and hosted using Framer.
Where information is submitted through a Website form, Framer and its service providers may process information on our behalf in order to provide the Website, form-processing, security and related services.
Framer describes website owners using its service as controllers of information collected through their websites and Framer as a processor when it processes that information on their behalf. Its current Data Processing Addendum also provides contractual requirements concerning confidentiality, security, subprocessors and data breaches.
7. International Processing and Transfers
Some of the technology and service providers used to operate our Website and communications may be located outside South Africa or may process information using infrastructure located in other countries.
Where personal information is transferred outside South Africa, we take reasonable steps to ensure that the transfer is made in accordance with POPIA and that appropriate safeguards are in place.
Framer B.V. is based in the Netherlands and its current Data Processing Addendum provides contractual data-protection and international-transfer safeguards for processing performed through its service.
POPIA specifically requires data subjects to be informed where international transfers are intended and regulates the transfer of personal information outside South Africa.
8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required or permitted by law, contract or legitimate business requirements.
For example, correspondence relating to quotations, purchases, projects or commercial relationships may need to be retained as part of our business records.
When personal information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to delete, destroy or de-identify it.
This reflects POPIA's requirement that records generally not be retained longer than necessary for the purpose for which they were collected.
9. Security
We take reasonable technical and organisational measures appropriate to the nature of the information we process to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
Where third-party service providers process personal information on our behalf, we seek to use providers that maintain appropriate security safeguards.
No method of electronic transmission or storage can, however, be guaranteed to be completely secure.
10. Direct Marketing
Submitting an enquiry does not automatically subscribe you to a marketing mailing list.
We do not use information submitted through an enquiry form for unrelated unsolicited electronic marketing except where permitted by applicable law or where the necessary consent has been obtained.
If we introduce newsletters or other electronic marketing activities in future, we will provide the appropriate consent or opt-out mechanisms and update this Privacy Policy where necessary.
11. Cookies and Website Technology
The Website and its hosting infrastructure may use technologies that are necessary for security, performance, functionality and operation of the Website.
We do not sell information about Website visitors or use information submitted through enquiry forms for behavioural advertising.
If we introduce non-essential analytics, advertising technologies or other tracking services in future, we will review our cookie and privacy disclosures and provide any consent mechanisms required by applicable law.
12. Your Rights
Subject to POPIA and other applicable law, you may have the right to:
ask whether we hold personal information about you;
request access to personal information that we hold about you;
request correction of inaccurate, incomplete, misleading or outdated information;
request deletion or destruction of personal information where we are no longer authorised to retain it;
object to certain processing of your personal information; and
lodge a complaint with the Information Regulator.
POPIA expressly provides rights of access, correction or deletion, objection and complaint to the Information Regulator.
To exercise these rights, please contact us at:
We may need to take reasonable steps to verify your identity before providing access to or making changes to personal information.
13. Complaints
If you have a concern about how Lodestone processes your personal information, please contact us first so that we can investigate the matter.
You also have the right to lodge a complaint with the Information Regulator (South Africa).
Current contact details published by the Information Regulator are:
Information Regulator (South Africa)
Email: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Telephone: 010 023 5200
Toll free: 0800 017 160
Website: inforegulator.org.za
The Regulator also provides an online complaints service through its eServices platform.
14. External Websites
Our Website may contain links to scientific publications, universities, journals and other third-party websites.
Lodestone does not control these third-party websites and is not responsible for their privacy practices. You should review the privacy notices applicable to external websites that you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Website, business activities, service providers or legal requirements.
The current version will be published on this page with its most recent revision date.
16. Contact Us
Questions about this Privacy Policy or the processing of personal information may be directed to:
Lodestone Tech (Pty) Ltd
Registration number: 2026/612595/07
Email: info@lodestone-tech.com
Website: lodestone-tech.com
Lodestone Tech (Pty) Ltd (“Lodestone”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African law.
This Privacy Policy explains what personal information we may collect through lodestone-tech.com, why we collect it, how it may be used and your rights in relation to that information.
1. Responsible Party
For purposes of POPIA, the responsible party is:
Lodestone Tech (Pty) Ltd
Registration number: 2026/612595/07
Website: lodestone-tech.com
Email: info@lodestone-tech.com
Privacy-related requests may be directed to our Information Officer using the contact details above.
2. Information We Collect
You do not need to provide personal information simply to browse our Website.
We may collect personal information that you voluntarily provide when you contact us directly or submit an enquiry through the Website.
Depending on the nature of the enquiry, this may include:
your name;
email address;
organisation, university or company;
country;
enquiry type;
information about your research, application or technical requirements; and
any other information you choose to include in your message.
Our website platform and service providers may also process limited technical information necessary to operate, secure and protect the Website, such as IP address, browser or device information and security or anti-spam information.
Please avoid providing sensitive or special personal information through the enquiry form unless it is genuinely necessary for your enquiry.
3. Why We Collect and Use Personal Information
We may process personal information for purposes including:
responding to product, technical and general enquiries;
discussing catalyst testing, characterisation and research services;
understanding your technical or research requirements;
providing information about our products and services;
preparing quotations or proposals;
communicating about a potential purchase, project or collaboration;
managing ongoing customer, supplier, collaborator or research relationships;
maintaining appropriate business and correspondence records;
protecting the security and integrity of our Website and communications; and
complying with applicable legal or regulatory requirements.
We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by law or you have provided appropriate consent.
POPIA requires personal information to be collected for a specific, explicitly defined and lawful purpose and limits retention and further processing accordingly.
4. Providing Information Is Voluntary
Providing personal information through our Website is voluntary.
You are not legally required to submit an enquiry or provide personal information to browse the Website.
However, certain information, such as your name, contact details and the nature of your enquiry, may be required for us to respond effectively. If required information is not provided, we may be unable to respond to or act on your enquiry.
This addresses POPIA's requirement to tell data subjects whether providing information is voluntary or mandatory and what may happen if it is not provided.
5. Sharing of Personal Information
We do not sell or rent personal information.
Personal information may be made available where reasonably necessary to:
authorised employees, directors or representatives of Lodestone;
website hosting, form-processing, email, IT or other service providers acting on our behalf;
professional advisers where necessary;
business or research partners where this is necessary for the enquiry and appropriate; or
regulatory, governmental or law-enforcement authorities where disclosure is required or authorised by law.
We take reasonable steps to ensure that service providers processing personal information on our behalf handle that information appropriately and securely.
6. Website and Form Service Providers
Our Website is created and hosted using Framer.
Where information is submitted through a Website form, Framer and its service providers may process information on our behalf in order to provide the Website, form-processing, security and related services.
Framer describes website owners using its service as controllers of information collected through their websites and Framer as a processor when it processes that information on their behalf. Its current Data Processing Addendum also provides contractual requirements concerning confidentiality, security, subprocessors and data breaches.
7. International Processing and Transfers
Some of the technology and service providers used to operate our Website and communications may be located outside South Africa or may process information using infrastructure located in other countries.
Where personal information is transferred outside South Africa, we take reasonable steps to ensure that the transfer is made in accordance with POPIA and that appropriate safeguards are in place.
Framer B.V. is based in the Netherlands and its current Data Processing Addendum provides contractual data-protection and international-transfer safeguards for processing performed through its service.
POPIA specifically requires data subjects to be informed where international transfers are intended and regulates the transfer of personal information outside South Africa.
8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required or permitted by law, contract or legitimate business requirements.
For example, correspondence relating to quotations, purchases, projects or commercial relationships may need to be retained as part of our business records.
When personal information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to delete, destroy or de-identify it.
This reflects POPIA's requirement that records generally not be retained longer than necessary for the purpose for which they were collected.
9. Security
We take reasonable technical and organisational measures appropriate to the nature of the information we process to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
Where third-party service providers process personal information on our behalf, we seek to use providers that maintain appropriate security safeguards.
No method of electronic transmission or storage can, however, be guaranteed to be completely secure.
10. Direct Marketing
Submitting an enquiry does not automatically subscribe you to a marketing mailing list.
We do not use information submitted through an enquiry form for unrelated unsolicited electronic marketing except where permitted by applicable law or where the necessary consent has been obtained.
If we introduce newsletters or other electronic marketing activities in future, we will provide the appropriate consent or opt-out mechanisms and update this Privacy Policy where necessary.
11. Cookies and Website Technology
The Website and its hosting infrastructure may use technologies that are necessary for security, performance, functionality and operation of the Website.
We do not sell information about Website visitors or use information submitted through enquiry forms for behavioural advertising.
If we introduce non-essential analytics, advertising technologies or other tracking services in future, we will review our cookie and privacy disclosures and provide any consent mechanisms required by applicable law.
12. Your Rights
Subject to POPIA and other applicable law, you may have the right to:
ask whether we hold personal information about you;
request access to personal information that we hold about you;
request correction of inaccurate, incomplete, misleading or outdated information;
request deletion or destruction of personal information where we are no longer authorised to retain it;
object to certain processing of your personal information; and
lodge a complaint with the Information Regulator.
POPIA expressly provides rights of access, correction or deletion, objection and complaint to the Information Regulator.
To exercise these rights, please contact us at:
We may need to take reasonable steps to verify your identity before providing access to or making changes to personal information.
13. Complaints
If you have a concern about how Lodestone processes your personal information, please contact us first so that we can investigate the matter.
You also have the right to lodge a complaint with the Information Regulator (South Africa).
Current contact details published by the Information Regulator are:
Information Regulator (South Africa)
Email: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Telephone: 010 023 5200
Toll free: 0800 017 160
Website: inforegulator.org.za
The Regulator also provides an online complaints service through its eServices platform.
14. External Websites
Our Website may contain links to scientific publications, universities, journals and other third-party websites.
Lodestone does not control these third-party websites and is not responsible for their privacy practices. You should review the privacy notices applicable to external websites that you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Website, business activities, service providers or legal requirements.
The current version will be published on this page with its most recent revision date.
16. Contact Us
Questions about this Privacy Policy or the processing of personal information may be directed to:
Lodestone Tech (Pty) Ltd
Registration number: 2026/612595/07
Email: info@lodestone-tech.com
Website: lodestone-tech.com